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January 31, 2024 | Tom Ballard

AI can mitigate some pain points in the healthcare sector

That's the opinion of two executives at FTV Capital in a guest column for Crunchbase News.

Alex Mason is a Partner and Justin Levine is a Senior Associate, both with FTV Capital. In this recent guest column for Crunchbase News, they noted that few sectors have undergone a more rapid transformation than healthcare information technology (IT).

“When the pandemic hit, the technology backbone supporting health systems strained under unprecedented demands,” they wrote. “Healthcare IT companies were pushed into a new frontier — needing to facilitate a vastly different operating environment for their customers, dealing with surges in claims, billing, staffing, video appointments, vaccine scheduling and many more dynamics.”

Mason and Levine suggest that “healthcare is at a breaking point, but technology — in many cases enriched by AI (artificial intelligence) — may finally be robust enough to provide workable solutions to what’s ailing the sector.”

They offer four predictions:

  • AI will take some of the pain out of revenue cycle management;
  • Health tech will blur the lines between employers and insurers;
  • Value-based payments will get operationalized; and
  • AI-assisted clinical decisions will become the norm.


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