Stories of Technology, Innovation, & Entrepreneurship in the Southeast

March 25, 2021 | Tom Ballard

Bank of America will use VR in its employee training efforts

Bank of America (BofA) has announced that it’s partnering with tech start-up Strivr to bring virtual reality (VR) to its workplace training.

The bank, whose headquarters is based in Charlotte, previously used Strivr’s tech in a pilot effort with about 400 employees. A wider-scale rollout of the technology would include scaling the VR learning platform to more of the financial institution’s 50,000 client-facing employees and eventually bringing VR headsets into bank branches.

The technology will likely be implemented via sessions ranging from notary services to fraud detection, as well as tasks to help employees practice empathy with customers dealing with sensitive matters like the death of a relative.