Robin Knows is a new app to help seniors with their technology needs
It uses uses OpenAI’s language learning model to spot potential red flags in emails and troubleshoot tech issues.
Submitted by Abdiel Vallejo-Lopez
Triptych, a design and development agency based in Chattanooga, recently announced a new artificial intelligence (AI)-powered app offering personalized assistance for tech support and fraud detection for adults over 50. The app, called Robin Knows, uses OpenAI’s language learning model to spot potential red flags in emails and troubleshoot tech issues.
App founders Tyler Johnson, Nate Johnson, and C. Eliott Johnston – all in their 40s – were inspired to launch the app from shared experiences of helping their aging parents navigate emerging technologies. They sought a way to mitigate the embarrassment felt by many people over 50 when asking for help with tech-related tasks, and the uncertainty these adults experience when navigating potential scams.
“Our older generations are the technologists of a different era. They invented telecoms and gave us the space age,” said Johnston, Chief Scientific Officer of Triptych and acting Chief Executive Officer of Robin Knows. “It can be embarrassing for them to admit they don’t know how to navigate a new device or know if something is a scam. The core concept behind Robin Knows is to unlock the ability for them to say, ‘I feel empowered again to participate in this culture.’”
Robin Knows provides essential support for popular devices and appliances from leading manufacturers. Whether it’s a smartphone, TV, or household appliance, subscribers can ask their questions via voice, text, or image input, and Robin Knows is ready to assist.
This comprehensive support helps subscribers maximize the use of their devices and appliances, ensuring they stay up-to-date and secure from potential threats. Over time, the integration of intuitive device support is expected to reduce the troubleshooting burden on manufacturers and loved ones, making technology easier for everyone involved.
On the scam protection side, the app’s founders hope to curb instances of fraud among those over 50 – a national issue that, according to the FBI, resulted in a record $12.5 billion in reported losses last year. Using the scam analysis tool, subscribers can enter raw text, photos, or screenshots to make informed decisions about potential fraud.
The app also aims to educate subscribers on the content and structure of scam-based communications, fostering a more vigilant user base and encouraging them to take extra precautions before submitting personal information.
Together, these two functions serve as a dual approach to using AI to empower older adults with the confidence to safely navigate the digital world.
The app is available in the Apple App Store and Google Play.
Like what you've read?
Forward to a friend!