RevSpring launches new offering known as Let’sTalk
It is an always-available virtual agent that seamlessly handles inbound calls from patients.
RevSpring, a Nashville-based leading provider of healthcare engagement and payment solutions, has announced the launch of a new offering.
Known as Let’s Talk™, it is an always-available virtual agent that seamlessly handles inbound calls from patients—answering frequently asked questions and intelligently routing patients to the right department or self-service capabilities. By managing routine inquiries and directing calls efficiently, Let’s Talk frees up staff to focus on more complex patient inquiries that require their assistance.
RevSpring writes that healthcare contact centers can be overwhelmed with routine calls, leading to long hold-times and patient frustration, and live support is often limited to business hours. Let’s Talk provides a conversational way for patients to get answers to their questions when it’s convenient for them, without ever having to wait to talk to a real person.
“We are excited to introduce Let’s Talk to help healthcare organizations make better, faster connections with patients who prefer to communicate with them by phone,” said Kristen Jacobsen, RevSpring’s Vice President of Omnichannel Engagement. “With more than 20 years of experience helping patients make payments, honor their appointments, and interact by phone, RevSpring understands patients and the nuances of automating phone interactions in healthcare. We believe Let’s Talk will be the natural choice for healthcare organizations looking for the best possible patient experience and the highest call handling rates.”
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